Why Use MindGent Service Center?
MindGent Service Center understands the mantra that time is money. These days down time can be devastating to your business. We separate ourselves from other support companies by offering remote support focused on the most efficient and consistent resolutions possible. Our services are designed to integrate with your business. We ensure your customers, employees, partners and vendors get the support they need, with the right solution, consistently.
Read more about MindGent Service Center...Single Point of Contact
MindGent Service Center’s Single Point of Contact service provides a single interface to engage your company’s services, 24 hours a day, 365 days a year.
Our support integrates with your business providing solutions for your customers, employees, partners or vendors. Through our remote service center we provide incident and service request logging, triage and support. If a remote solution is not available, or if it’s a request that needs our client’s immediate attention we will forward the escalation, through our Service Portal and automated notification system to their staff and, if appropriate other participating vendors. This single point of contact model ensures that our client’s environment is supported in an informed, rapid, consistent and best practice model.
Our Single Point of Contact is the right solution for Corner Care Clinics: Read how…Service Desk
24/7 Desktop and Proprietary Application Support, Remote Assistance, Spyware and Virus Removal, Remote Training
MindGent Service Center's around the clock service desk staff can meet the demands of today's businesses. With our sizable support staff and their technical expertise your calls will be answered and resolved quickly. By utilizing the most up to date remote assistance technology and incident management techniques the service desk can diagnose and repair your problem from our off site facility 92 percent of the time. Our service desk is aware of the latest virus and Spyware threats and is trained to resolve them as well as advise on best practices for preventing future infections. The service desk can work as a liaison between non-technical clients and their technology by handling vendor calls. This ensures our clients take advantage of their hardware manufacturer’s warranty, but eases the pain for non-technical staff. In addition we offer remote assisted training utilizing our screen sharing technology allowing our technicians to train individuals or groups on software packages without leaving your location.
MindGent Service Center was the perfect solution for AIMCO and their 800 locations. Read How...Service Portal
Issue Tracking, Knowledge Base, Integration with Existing Support Staff, Service Intelligence, Asset Management
We have developed a full-featured service portal, which can be accessed through the Internet. Whether you're looking to integrate your existing support staff with ours or simply need a knowledge base our service portal is an excellent solution. Frequently occurring problems are entered and become known knowledge enabling clients to get answers quickly any time of day or night. Every support request is submitted through the portal and handled either by our technicians or the client's support staff. Support requests are then tracked throughout their life cycle until they are resolved. Our incident management capabilities include being able to escalate support requests, where appropriate, by assigning them to other technicians or resolver groups. After each support request is resolved a survey is emailed to the client. Those results, along with other data, are compiled into on line reports accessible to our clients. These reporting tools are used to identify key areas for improvement translating into increased return on investment. By managing assets remotely we can keep a complete inventory and track incidents on a system by system basis.
MindGent Service Center integrated Community Hospitals' support staff using the service portal. Read How...